Terms and Conditions for Manaaki Wellbeing Online Shop

 Standard shipping delivery time frames

Orders shipped via standard shipping are delivered within 7 to 10 business days. Most standard orders are processed and shipped within 1 to 2 business days, depending on product availability. We charge a flat fee of $6.60 for postage and GST is included. Please note: orders are shipped and delivered on business days only.

Order enquiries and payment options 
If you have any urgent questions about a product, please ring 09 846 3730. We are available from Monday to Friday, from 10am to 4.30 pm. If you have any questions about your order, please contact customer care at info@manaaki.co. You can pay for your online order via our PayPal system, using either Visa or Mastercard. www.paypal.com

Online store returns policy

• We offer a 30-day money back guarantee on all our online store products except discontinued items. The guarantee is valid from the shipping date. This means, if for any reason you are not completely satisfied, you can return the products to us for a full refund of the purchase price.

• We recommend that you send your return via Registered Parcel Post, for your protection and to insure prompt delivery. Shipping fees are not refundable.

• Please return the product to Manaaki Wellbeing, 85 St Lukes Road, Sandringham, Auckland 1025.

• Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10 to 15 business days from the receipt date. To ensure that your returns remains eligible for a refund, please have the package return postmarked before our 30-day money back guarantee expires.